Diamond Tech return policy
1. Overview
Purchasing from Diamond Tech website is entirely risk-free and Diamond Tech
guarantees it. We have several policies in place to ensure that your experience
with us will be safe, easy and 100% satisfactory.
Customer satisfaction is our top priority and every transaction must
result in a pleasant, convenient and successful shopping experience.
If it is not, we are happy to offer a full refund or exchange on the
return of any merchandise within 15 days of the shipment
date excluding shipping and insurance charges if apply.
To streamline your return, we ask that you please note the
following:
If you are uncertain in the merchandise quality or appearance,
please discuss any additional questions you may have with a customer service representative before purchasing the merchandise.
If you not satisfied with the merchandise you receive, please
contact us IMMEDIATELY and we will assist you in obtaining a
replacement of merchandise.
If you have decided that you do not want the merchandise after it
has been shipped, but before it arrives, DO NOT REFUSE THE POSTAL
DELIVERY. If the merchandise is refused you will be liable for
brokerage charges and duty incurred upon its return.
2. Return merchandise conditions
Returning product must be in new and unused condition. If the product
you´re returning includes a special offer, the additional item(s) must
also be returned, or you may choose to have the cost subtracted from your refund.
Returning merchandise for a money refund or an product exchange must be sent
prepaid and insured for the full price by a traceable carrier such
as UPS, USPS or Federal Express to:
Diamond Technologies Co.,Ltd
# 59 Soi Pradit, Silom Soi 20,
Bangkok, 10500, Thailand
Tel: + 66 2 2344191
Diamond Tech will refund money for returned merchandise in the same manner
as merchandise which has been paid for. For example, if you made a
purchase using your credit card, we will chargeback the amount to the
credit card you used for the purchase. Alternatively, if requested,
we can place the refund balance into your on-line account at Diamond Tech
website, to be applied towards future purchases.
3. Policy summary
- If we decide to change our Return Policy for Diamond Tech, we will post those changes here.
- All services provided by Diamond Tech are subject to the above policy.
- Questions about this Warranty should be sent to: info@diamondtech.com.
This document last revised on: October 12, 2004. 10:59:12 .
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